Frequently Asked Questions

Upon placing your order you will receive a confirmation with the estimated order lead time. Once your order has been set up for shipment you will receive a shipment notification email that will contain the carrier tracking information. The carrier will reach out to schedule delivery via phone or email, with the exception of small parcel carriers such as UPS. If you have not received our emails you may need to check your spam or promotions folder.

If your delivery date has passed, and you have not received your order; you can contact us through email help@homewoodfurniture.us and our team will send you a tracking message with all the contact information for the freight company, this is also emailed to you as soon as your shipment is released.  To further inquire about a shipment, you can reach out to the freight company and to request a status update.

Once you receive your shipment notification email, you will be able to track your shipment. When your order reaches the local delivery station, the shipping company will call the number on your order to schedule delivery.

Ensure to check your spam, junk or promotion folders as sometimes they may appear there. Please also make sure to add us to the safe senders list to receive our future updates.

Please look through all of the packaging to ensure all items are accounted for. Smaller items such as legs or hardware are typically included inside the product packaging. If a part of your order was not delivered please contact us through email help@homewoodfurniture.us 

Not to worry, as long as the order has not been set up for shipment, our team will arrange for your order to be held until you are ready to receive delivery. Storage fees may apply depending on the length of time.

Firstly, we’d like to apologize.  We work hard with our factories, warehouses and logistic companies to reduce lead times and avoid delays, which we let you know about as and when they arise.

If you’ve been waiting longer than you should have and you haven’t heard from us, please send us an email help@homewoodfurniture.us

We use specialist third party companies to deliver your products to you as efficiently as possible. In rare cases, they might experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or there is a mix-up at their local sorting facility.  

We highly recommend calling our freight carrier using the information included in your tracking update email to locate your order, they will be able to help with any re-deliveries that may need to be done as well.  Please have your tracking number ready when contacting them.

When the local delivery agent receives your order, they will call you to schedule the delivery. Typically, the driver will also call the day of delivery to alert you they are on their way.

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are available to receive the delivery.

If your items have already been dispatched, changing your delivery address may not be possible or there may be a charge for arranging redelivery.