Help

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Bringing a little piece of nature into your home.

FAQ

We have compiled a list of questions and answers to provide you with the necessary information quickly and easily. If you have any additional questions that you cannot find here, please do not hesitate to contact our customer service team, we will be happy to help you.

Returns, Refunds & Claim

We provide you with all the necessary information about our processes and policies should you wish to return a product, request a refund or file a claim. We understand that unexpected circumstances may arise, and we want to make sure you are clear on how to proceed in such cases.

Shipping

In this Shipping section, we provide you with all the relevant information about our shipping policies and procedures. We know that receiving your products safely and on time is of utmost importance, so we strive to provide you with a satisfactory shipping experience.

Product Care

We offer you tips and guidelines to ensure proper maintenance of our products. We want to make sure you get the most out of your purchase and extend the life of your products. You will find detailed care and cleaning information for each type of product.

Privacy Policy

In this policy, you will find details about what information we collect, how we use it, with whom we share it, and what security measures we implement to protect your data. We will also explain your privacy rights and how you can exercise them.

Store Policy

In this policy, you will find details on topics such as accepted payment methods, product availability, return and exchange policy, and any other information relevant to your purchases in our store. We will also explain your rights and responsibilities as a customer.

We'd love to hear from you.

We are experiencing a high volume of inquiries. Our Concierge team is working at capacity to respond as soon as possible. To better serve our members, we are offering calls by request; though, the fastest way to connect with our Concierge team is via email help@homewoodfurniture.us. We appreciate your patience and look forward to connecting with you shortly.

Need more help? Contact Us!